Rent Cabins And Condos LLC offers a wide selection of properties in the Smoky Mountain area. Each property is individually owned and the amenities can vary from property to property. The following should answer most of your questions.
Yes, all reservations are made online at www.RentCabinsAndCondos.com Each reservation must be accepted and confirmed by Rent Cabins And Condos LLC.
We accept major credit cards or debit cards. Visa, MasterCard, Discover and most properties also accept American Express.
To secure your reservation, there is a 25% of the total due via credit/debit card at the time of booking that is applied toward your total due. Your reservation deposit may be made with Visa, Master Card, Discover or American Express. The balance of rent and other fees are due by credit/debit card 60 days before your scheduled arrival at the property. If you are booking within 60 days of arrival, the total amount is due at time of booking and will be charged to your credit/debit card.
Yes, if your booking is within 60 days of arrival then all your payment will be via credit/debit card at the time of booking.
No, because this is like sending cash and may get lost in the mail. You are responsible for payment and not the post office.
Yes, when your final payment is received we will send a “Paid in Full” email.
We have a NO REFUND policy. We highly recommend you purchase travel insurance that is offered during the renting process.
We also have a NO RESCHEDULING policy
Two types of travel insurance are offered via Travel Guard during the online booking process. Travel insurance is optional, but we highly recommend purchasing it. You can review the specific details on our website. Please contact Travel Guard directly concerning any questions.
No, we do not require a damage deposit if booked on this website. Our properties require you to pay the "Administrative Fee" which includes up to $1,500 of accidental damage protection. Your credit/debit card is kept on file in case there are additional charges for damage.
Yes, typically a 3-night minimum is required. Certain holiday periods require a 4-night stay. During the peak summer season we rent from Saturday to Saturday for a 7-night stay in our 2 bedroom and larger properties (our 1-bedroom properties have a 4-night minimum stay during the peak summer season). We never accept a 1-night booking unless it is an extension to a current reservation.
No, you can arrive and depart any day of the week except during the peak summer season. Our larger properties do have a Saturday-to-Saturday booking schedule during the peak summer season.
The "property fees" covers non-rental fees associated with preparing the home for a guest stay. This includes departure cleaning, hot tub cleaning, laundry, trash removal, credit card fees, supply set-up inspections, inventory management, K-9 inspections for bed/bat bugs, professional pest control service. various preparations and other tasks associated with preparing the property for guest arrival.
Yes, linens for are provided including bed sheets, pillowcases, blankets and quilts. Also provided are two bath towels, two hand towels, and two washcloths per bed as well as kitchen towels.
No, be sure to bring your own pool/beach towels and DO NOT remove any of the bath towels from the property.
NO, none of our properties are pet friendly; nor do they allow smoking inside. If we discover a pet or smoking in the property, you are subject to immediate eviction without any refunds. Also we will charge your credit/debit card the amount stated in the terms and conditions of the specific property you rent. If you must bring your pet we recommend doing a search for pet friendly properties. Smoking outside is permitted and cigarette buckets are provided.
The terms and conditions vary by property and are listed with the property information on our website www.RentCabinsAndCondos.com All reservations and pricing are subject to change prior booking and confirmation by Rent Cabins And Condos LLC.
No, only some of the properties have pool access. Please check the details of the property you are interested in renting. Pigeon Forge does have a great community center with an outdoor and an indoor pool at a nominal daily charge.
The properties are equipped with the basics:
Kitchen: refrigerator, dishwasher, electric oven, stove, microwave oven, blender, toaster, electric can opener, pots, pans, cutlery, dish ware, glassware and Cascade & Dawn.
Living Area: color TV, cable connection, vacuum cleaner, broom and mop.
Clothes Care: washer, dryer, iron and ironing board.
Other Items: Jacuzzi, hot tub, fireplace, central air and central heat.
Yes, free Wi-Fi and cable (or satellite) TV are provided. The Wi-Fi passwords will be provided via the access email and are also posted on the refrigerator.
Yes, each cabin has a hot tub that is drained, cleaned and refilled with fresh water during each departure clean. Bromide tablets are in the flotation device and should not be removed while using the hot tub. Bromide does have an odor but is the chemical tablet recommend by our hot tub company.
All of our properties have outdoor grills. Some have gas grills and some have charcoal grills. Please review our property descriptions for information concerning grills.
No, we do not typically provide baby equipment. A few of our properties do have some equipment. Please read the property details of the property you are interested in renting to see if baby equipment might be provided. Rent Cabins And Condos LLC does have one high chair in the storage unit and is available on a first come first serve basis.
No, over the years we have had too much damage by guests leaning air mattresses against the walls during the day and having them fall and break lamps and pictures etc. Also, the cabins are not designed to have more guests than indicated in our property descriptions.
In most situations you can park one vehicle per bedroom. As an example, if a property has 5 bedrooms then the maximum number of vehicles will be 5.
Trailers are permitted if they will fit in the cabin parking area but are not allowed to be parked on the streets or yards.
A few of our properties offer wheelchair access with a shower on the main level instead of a tub/shower combination; however, they are not fully handicap properties.
All properties have Schlage electronic locks so there is no key pick-up. Access codes for the property (and alarm codes if applicable) will be sent via the access email 10 days prior to your scheduled arrival. Driving directions will also be sent at this time.
Our software will automatically send two emails 5 days prior to your scheduled arrival date. We use Schlage door locks using a 4-digit door code. Your specific code will be programmed in the afternoon of your scheduled arrival by housekeeping after cleaning is completed. Use the same 4-digits to both lock and unlock the door. Also provided will be alarm codes if applicable, Wi-Fi information, directions and more. We recommend sharing this information with other drivers in your group.
Check-in begins after 4:00 pm EST but is not guaranteed. If you arrive early please enjoy the area attractions.
Check-out is no later than 10:00 am EST. Housekeeping needs between 10:00 am EST and 4:00 pm EST to prepare all of the properties for the next arrival.
No, our check-in time is after 4:00 pm EST. Please do not park in the driveway or interrupt the cleaning & inspection staff as they will be preparing multiple properties for guests arrivals. Please plan your trip accordingly.
Trash is picked up during departure cleaning. If you need additional trash removal please contact the email address provided on the refrigerator and housekeeping will schedule an additional pickup the day after your request is made.
The contact information will be provided via the access email and it is also posted in the property on the refrigerator. Please email RCAChousekeeping@gmail.com concerning housekeeping issues and RCACmaintenance@gmail.com for maintenance issues.
The property owners contract housekeepers to clean after your departure. This is added to your property preparation fee at the time you make your reservation. However, we expect you to do a few basic clean up measures before departure. This means bagging and disposing of trash, putting dirty dishes in the dishwasher etc.
A "starter supply" of bath tissue, paper towels, trash bags, bath soap, and dishwashing detergent is supplied. They are not replenished during your stay. We suggest you pack coffee filters, food storage bags, salt & pepper, cooking ingredients, paper products and non-bleach laundry detergent. Personal items such as sunglasses, swimsuit, sunscreen and pool/beach towels are not supplied. Towels and bed linens are provided. We request these linens not be taken to pools.
A smile and a great attitude.